Client experience
Customer service is at the heart of what we do
We are passionate about providing exceptional employee benefits, workplace and financial wellbeing advice and guidance to employers and employees and believe in delivering excellent client experience to everyone we work with.
We want you to feel confident in us and our services, and assured that we’ll help you deliver excellent employee benefits and expert employee facing communications when you need them. The way we work is tailored to you and your goals, so you know we’re always on the same page as you.
You don’t just have to take our word for it either. Our client testimonials and Net Promoter Score (NPS) speak for themselves.
“The ideas and connections Secondsight have brought to Epson and our local HR team, have
been invaluable and meant we have set new financial benefits and wellbeing solutions in
place that we would simply not have done before.”
Stuart Chalmers, HR Manager UK, Ireland and Nordics, Epson Europe
We use NPS to gauge our clients’ attitude to our services and measure how likely they’d be to recommend us to others. A score over +50 is deemed to be world-class. We’re thrilled that our commitment to exceptional client service has led to our clients giving us a score of +76.10. It puts us among some of the leading businesses using NPS and confirms our efforts are having a positive impact on businesses across the UK.
Our employees care about their client:
“A good client experience is one delivered with heart, from start to finish. It’s about making that lasting impression through consistency, care and meaningful contact. As I always say, there is no traffic jams on the extra mile!”
Lori Snaith-Wright – Client Relationship Manager
If you’d like to discuss any of our services and how we can provide dedicated support to your organisation, please get in touch.
Working together
Helping you create value for employees
Whilst we work closely with organisations to deliver an exceptional client experience, we recognise the importance of adding value to your people too. After all, improving engagement with employees is one of the reasons you may have approached us.
Across our services, from designing a benefits package to delivering bespoke financial education programmes, we want to offer value to your people too. Whether your employees are watching a video on our online portal or you’ve engaged us to provide financial education face to face, every member of your team will benefit from our client-focused approach. Our goal is to add real value to both organisations and individuals.
Please feel free to get in touch to find out more.
Client Testimonials
We've thoroughly enjoyed our introduction to Secondsight. The whole team is exemplary in their commitment to providing excellent and efficient service and we wouldn't hesitate to recommend them to other law firms or professional services firms seeking a refreshing approach to managing their employee benefits. We are looking forward to continuing our relationship with the business over the coming years.
Caroline Stevens, Director, Crowell & Moring
The ideas and connections Secondsight have brought to Epson, and our local HR team, have been invaluable and meant we have set new financial benefits and wellbeing solutions in place that we would simply not have done before.
Stuart Chalmers, HR Manager UK, Ireland and Nordics, Epson Europe
The world of pensions can be quite grey but you always bring a huge amount of colour to it. I have never been so engaged with pensions and neither have our employees. I would highly recommend you and your team.
Alison Field, Group HR Director, Briggs Equipment
Communication and employee word of mouth have been key to its success to date. We truly believe that the financial education programme is an excellent investment - both in terms of time and money.
Rick Hewitt, Finance Director and Board member at Ricoh
A* customer service and assistance. Nothing is too much trouble.
Jane Howard, Payroll and Rewards Officer, Yazaki Europe
Over the last three years, this team has been proactive and efficient, highly knowledgeable plus friendly and easy to deal with.
David Barry, HR Manager, Manufacturing Technology Centre
Secondsight were very knowledgeable and supportive for staff throughout the process of discussions around the TPS, providing clear information and one to one support for staff that required further detail.
The team at Secondsight also helped set up an alternate solution, enabling an easy and effective transition to the new provider. They were very much instrumental in the success of the whole process.
Director of Finance and Operations/Clerk to the Governors, Shrewsbury House School Trust Limited
Secondsight has been working with us for more than a decade. We greatly value the consultancy support provided, in that it serves to guide us through the oft complex nature of pensions.
Throughout our relationship, Secondsight has proven reassuring, comprehensive and professional. This has enabled us to take prompt and effective action where required.
We have also welcomed their support in ensuring that our member communication is clear and informative. We commend them for service they offer.
Bursar, Lord Wandsworth College
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