At Secondsight, we are passionate about providing the best possible services to our clients. And, we believe that achieving a good client experience, starts with our employees. Providing a positive working experience for employees can improve wellbeing, boost morale and ultimately increase productivity. And we should know, as helping businesses to improve their employees’ wellbeing is what we do best!

Don’t just take our word for it, here’s what our Client Relationship Manager has to say about her role, what client experience means to her and what life at Secondsight is like. Meet Lori Snaith-Wright.

Hi Lori, Can you describe your job role?

Hi, sure! In my role I oversee the management of a bank of clients and work alongside various teams to help ensure we are delivering a great service at all times.

What would you say a typical day at Secondsight looks like for you?

My day involves a hive of activity! From client calls to meetings, oh and plenty of tea rounds thrown in both in the office and whilst working from home!

Alongside my Client Relationship Manager role, I also work closely and provide business support to one of the Equity Partners here at Secondsight. I really enjoy this as it allows me to have a more holistic approach to my work throughout the organisation. No day is the same here; whether it be managing a project, creating reports, liaising with providers or internal meetings to drive the business forward, there is always something to get involved with!

What does a good client experience mean to you?

A good client experience is one delivered with heart, from start to finish. It’s about making that lasting impression through consistency, care and meaningful contact. As I always say, there is no traffic jams on the extra mile!

What’s the best thing about working with your colleagues and team?

There is always someone to support you and there is so much to learn from so many!

It’s obvious you are passionate about providing a great client experience and enjoy working at Secondsight. What about outside of the office, what is your favourite thing to do?

My favourite thing is going to gigs and listening to LP records. I like all genres of music, and my favourite artists include City and Colour, Madness and David Bowie. I also love spending time with my loved ones.

What is the best piece of advice that you’ve ever received?

The same boiling water that softens the potato, hardens the egg. It’s all about what you are made of and not the circumstances. Do your thing!

To finish off, can you describe yourself in just 3 words?

Dependable, loving and quirky!

Thanks Lori!

Lori started at Secondsight as a Client Experience Executive and developed into the senior role she is in today. Over the 6 years Lori has been working at Secondsight, she has made great relationships with all her clients. Providing excellent client services comes as second nature to Lori and we are honoured to have her in the Secondsight team.

To find out more about what client experience means to us, and how we can support your business, click here. 


Secondsight is a trading name of Foster Denovo Limited, which is authorised and regulated by the Financial Conduct Authority.