Secondsight’s key to happy clients

Secondsight partner Matthew Mitten says the firm’s strategy of demonstrating value has been a major factor in getting to a position of not having lost a single client in the transition to the RDR-compliant world.
The transition from commission to a post-RDR world of fees is a challenge all corporate advisers have had to face. For Secondsight, the dedicated employee benefits division of Foster Denovo, accurate data on the value delivered has been the key to retaining existing corporate clients in the post-commission world – and to gaining new ones.

“In the past, we were engaging through one-to-one meetings that were often paid for by commission. We now have to measure the influence we are having on a workforce to justify our fees,” says Mitten.

Read the full article on Corporate Adviser.