Providing a great client experience is important to everyone at Secondsight. No matter what department, job role or experience, we believe that to achieve good customer satisfaction it starts with our employees. Each month we are talking to a different member of [..]
Adopting customer satisfaction metrics can help advisers gauge the quality of service they offer their clients. Paula Brazier, head of client experience for Foster Denovo and Secondsight shares how the firm uses two metrics to gauge consumer attitudes to their [..]
Secondsight partner Matthew Mitten says the firm’s strategy of demonstrating value has been a major factor in getting to a position of not having lost a single client in the transition to the RDR-compliant world. The transition from commission to a post-RDR world [..]
Get the latest Secondsight news & updates direct to your inbox
We've thoroughly enjoyed our introduction to Secondsight. The whole team is exemplary in their commitment to providing excellent and efficient service and we wouldn't hesitate to recommend them to other law firms or professional services firms seeking a refreshing approach to managing their employee benefits. We are looking forward to continuing our relationship with the business over the coming years.
Caroline Stevens, Director, Crowell & Moring
The ideas and connections Secondsight have brought to Epson, and our local HR team, have been invaluable and meant we have set new financial benefits and wellbeing solutions in place that we would simply not have done before.
Stuart Chalmers, HR Manager UK, Ireland and Nordics, Epson Europe
The world of pensions can be quite grey but you always bring a huge amount of colour to it. I have never been so engaged with pensions and neither have our employees. I would highly recommend you and your team.
Alison Field, Group HR Director, Briggs Equipment
Communication and employee word of mouth have been key to its success to date. We truly believe that the financial education programme is an excellent investment - both in terms of time and money.
Rick Hewitt, Finance Director and Board member at Ricoh
A* customer service and assistance. Nothing is too much trouble.
Jane Howard, Payroll and Rewards Officer, Yazaki Europe
Over the last three years, this team has been proactive and efficient, highly knowledgeable plus friendly and easy to deal with.
David Barry, HR Manager, Manufacturing Technology Centre
Secondsight were very knowledgeable and supportive for staff throughout the process of discussions around the TPS, providing clear information and one to one support for staff that required further detail.
The team at Secondsight also helped set up an alternate solution, enabling an easy and effective transition to the new provider. They were very much instrumental in the success of the whole process.
Director of Finance and Operations/Clerk to the Governors, Shrewsbury House School Trust Limited
Secondsight has been working with us for more than a decade. We greatly value the consultancy support provided, in that it serves to guide us through the oft complex nature of pensions.
Throughout our relationship, Secondsight has proven reassuring, comprehensive and professional. This has enabled us to take prompt and effective action where required.
We have also welcomed their support in ensuring that our member communication is clear and informative. We commend them for service they offer.
Bursar, Lord Wandsworth College
