Managing income protection claims Webinar

Event information

While income protection is one of the most valuable benefits employers can offer, claims are relatively rare, meaning there is often a lack of clarity around how and when it should be used. With increasing complex long-term absence cases, a stronger understanding of how claims are processed has never been more important.

We are hosting a free 30-minute webinar designed to give HR professionals and reward/benefits teams a clear, practical overview of how long-term absence can transition into an income protection claim. The session will explore the employer’s role at each stage, as well as the key risks and decision points to be aware of throughout the journey.

Rather than viewing income protection as a last-resort insurance product, this session will highlight how it can be used as a proactive support tool – even before a formal claim is initiated – providing structure, guidance and independent medical insight during complex absence situations.

During the session, we will cover:

• How long-term absence connects to income protection claims in practice
• Why early notification matters and the risks of delaying action
• The employer’s role in submitting and supporting a claim
• How and when claims may come to an end
• Common pitfalls, including capability dismissals and resignation risks
• Practical approaches to managing claims sensitively while reducing organisational risk

This provides a high-level end-to-end view of the claims process, helping HR teams understand when to act, what to avoid and how to protect both the employee and the organisation.

Speaker 

The session will be led by John Dean, Head of Health and Protection at Secondsight. 
John is one of the industry’s most recognised voices in corporate healthcare, with over 20 years’ experience advising employers and supporting benefits strategy. 

Register now to secure your seat.